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CONTACT US

If you have further questions, please contact the following below.

Keep in touch With Us

Phone

+62877107800

Location

Jl. Pantai Batu Bolong, Canggu, Kec. Kuta Utara, Kabupaten Badung, Bali 80361

FAQ

Frequently Asked Questions

Frequently Asked Questions

About Payment
  1. Direct Bank Transfer: After completing the purchase process, you will receive payment instructions for a bank transfer. You need to transfer the specified amount to the account indicated in the instructions.
  2. Shopee: If you prefer to shop through the Shopee platform, you can visit our store on Shopee and make a direct purchase there.
  3. Tokopedia: If you prefer to shop through the E-Commerce platform, you can visit our store at Tokopedia and make direct purchases of padrol.id products there.
What should I do if I want to buy products from this website?

To purchase products from this website, you need to follow these steps:

  1. Find the desired product using the search feature or through the available categories.
  2. Click on the product you have chosen to view its details.
  3. Select the desired size, color, and quantity options.
  4. Click the "Add to Cart" button to add the product to your shopping cart.

Continue shopping or click the "Proceed to Checkout" button to proceed to the payment process.

Can I return or exchange purchased products?
  1. If you want to return or exchange an item, make sure to contact us within 8 days of receiving the item and provide the reason for the return.
  2. The return method may vary depending on the product's condition, or we may not be able to accept returns.
  3. Make sure to contact us first.
  4. We may not be able to accept returns or exchanges if the product is returned before contacting us, or if the contents of the return or exchange differ from the contact contents.
  5. Sale items cannot be returned or exchanged.
  6. It takes about 10 days from the arrival of the product at our company to process the return or exchange. *This is only a guideline.
  7. Even if there are suspected defects, they may be due to the characteristics or specifications of the product, so please make sure to keep the package and accessories intact. We will contact you by email as soon as the process is complete.
How long is the delivery time for orders?

The delivery time for orders depends on the shipping location and the shipping method you choose. Typically, the packaging and delivery process takes 1-3 working days after payment is received. You will receive a more detailed estimated delivery time when you complete the purchase process.

Are there any shipping fees?

Shipping fees will be added to your total payment, and the cost will depend on the weight, size, and delivery location of the product. The shipping fee details will be displayed when you complete the purchase process.

What if I have other questions not listed in this FAQ?

If you have other questions that are not listed in this FAQ, you can contact us through the "Contact" page on this website. We will be happy to assist you with any questions or issues you may have.

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